Since it's origins, Trutech Medical, LLC (“Trutech”) has been a family owned and operated business based out of Charlotte, North Carolina, and operating across the state. While Trutech can be categorized as a durable medical equipment (DME) provider, they are much more than that. TruTech's mission of providing hospitals, care facilities, doctors, and patients with cutting edge, effective medical equipment is only pursued concurrently with the company's overarching focus: To provide exceptional service to physicians and patients that contributes to the recovery process and surpasses expectations. Our emphasis on service clearly distinguishes TruTech Medical from other DME providers in the marketplace.
Prioritizing Service
Whether you are an patient or a large scale provider, all of our clients receive an unparalleled level of attention and service. In Trutech's five years of service, we have gained an impeccable track record of commitment to service. We aim to please each of our clients we have the pleasure of servicing. Whatever your needs within the medical equipment/service realm, we are committed to helping you find a solution.
Trutech team members are trained to provide top of the line patient care and coordination. Each patient receives attention and communication with our liaisons to assist in delivery/pick-up coordination of the medical equipment provided. Face-to-face instructions and setup is also provided by TruTech's field techs to ensure both patients and caregivers are trained to understand the proper use of the medical equipment provided. Patient communication and relations are prioritized with TruTech, and team members are made available to address any after-hours issues encountered. Cutting-edge technology is used to track, monitor and record all communication with patients to provide pertinent information to physicians and facilities.
We Value Customer Service + Personalized Care
When providing top of the line post-operative therapy, Trutech serves as an extension of practices. With therapy services that focus on minimizing patient pain and expedite recovery, and extensive and ongoing communication, patients are able to remain comfortable with their recovery. In addition, physicians and practices also benefit in that much of the communication is alleviated from their end. Our therapy services greatly improve patient pain levels without narcotics and helps expedite recovery. TruTech's service emphasis is extremely beneficial to both doctor's and patients in a time where service has become an afterthought for many companies.
Couldn’t have survived without the VCU therapy system! It really helped with my pain.
Suzanne J.
The VCU therapy system is wonderful to have to help with pain! Brian [Ops Manager] is wonderful also to work with
Susan C
The VCU therapy system greatly reduced my pain and made it bearable for me to sleep easily, as well as comfortably be awake.
Leah S.
Jodi [service tech] was very nice. It was a pleasure to have her explain everything to me. She came out on a Saturday afternoon to bring me the VCU therapy system. Very helpful for the weekend, especially right after surgery. The VCU was wonderful…brought me a lot of relief with the pain I was having
Gerald M.
This is the 2nd time using the VCU therapy system and it helped a lot. I would recommend it to anyone who has this procedure or any other procedure.